InterCAD in action

The value of InterCAD was demonstrated during a recent incident in Wellington involving a sick baby.

Staff at the Central Communications Centre. Photo: Andy Radka

A panic-stricken mother called police by mistake, requiring the Central Police Communications Centre to quickly put the job through to Ambulance Comms.

The Fire Service was also dispatched in case they were closer to the address.

Fire Service Senior Station Officer Michael Dombroski wrote an appreciative note to the Central Police Communications Centre after the event.

“Our station received the call at 14:10 and we were en route within 50 seconds. We arrived at the address less than three minutes later.

“The address was not easily identified and about one minute was taken to locate the house down a long set of stairs.

“A baby was seriously ill with a seizure and immediate action was taken to cool the baby and administer oxygen.

“Information was passed to the Ambulance and a firefighter was able to guide them to the address without delay.

“Upon reviewing the incident I note that a police dispatcher had the presence of mind to respond the Fire Service as well as the Ambulance.

“I commend this action and the linking of the information from Police Comms to Fire Comms only took seconds.

“As a direct result, critical care was provided to the baby in the quickest possible time. This is an excellent example of how our emergency services can work together to achieve the best possible outcome for the public.”