New training is under way and stations are trialling a new front counter safety design to help staff, volunteers and the public be safer and feel safer in Police premises.
The developments are part of a project to develop a consistent nationwide front counter safety framework, initially being trialled at police stations in Waikato and Bay of Plenty.
In addition to the construction work, officer safety alarms have been distributed to front counter support staff where requested and safety training has been delivered to 96 percent of these staff and their supervisors.
“For Police to achieve our purpose our people need to be safe and feel safe,” says Assistant Commissioner Districts Allan Boreham.
“This training was designed for staff who work at the front counter areas of police stations to provide them with the skills and knowledge to make timely, well-informed decisions relating to risk assessment.
“We’ve had very positive feedback from participants. All new employees in front counter roles will complete the training during their induction and an annual refresher will be introduced for all front counter staff.”
The one-day workshop provides essential safety information, use of the TENR risk assessment tool and de-escalation through communication.